Refund policy
Return & refund Policy
Consumer Returns and Refunds
Deadline for Changing Your Mind
If you change your mind, you must notify us no later than 14 days after the day we deliver your product.
How to Notify Us
To let us know you want to change your mind, contact our Customer Service Team by emailing hello@the8thjewellery.com
Returning Products
You must return the products in their original packaging to within 14 days of notifying us that you have changed your mind. You must follow our returns procedure.
Exceptions to Changing Your Mind
You cannot change your mind about:
(a) Products such as our earrings that cannot be returned to us for health and hygiene reasons once worn by you;
(b) Goods made to your specifications or clearly personalised
Refunding Delivery Costs
We only refund our standard delivery costs. We do not refund any extra charges for express delivery or delivery at a specific time, and we will charge you for the cost of the return of the product if you are changing your mind. If your product is faulty and you are a consumer, we will pay for the cost of returning the product to us.
Refund Reductions
We may reduce your refund if the product is used or damaged. For example, if the product is not in "as new" condition, price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, no refund may be due for a particular product, such as when earrings have been worn or when you have treated our products in breach of the Materials & Care Policy.
When and How We Refund You
We will refund you within 14 days of receiving the returned goods and after inspecting them. Refunds will be made by the method you used for payment. We do not charge a fee for refunds (aside from the return postage costs) but may reduce the refund amount if the products are returned damaged for example, when the product is earrings that are worn (which cannot be returned unless defective for health and hygiene reasons) return or when the product has been used in breach of our Materials & Care Policy.
Consumer Rights if There’s Something Wrong with Your Product
Reporting Issues
If you believe there is something wrong with your product, contact our Customer Service Team by email at hello@the8thjewellery.com providing photographic evidence of the issue.
Return Shipping Costs
If the goods are found to be as described and of satisfactory quality, return shipping costs and other reasonable costs may be deducted from any refund given to you.
Refund Reductions
We may reduce your refund if the product is used or damaged (to the extent that the product is not faulty when received by you). For example, if the product is not in "as new" condition, price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, no refund may be due for a particular product, such as when earrings have been worn and therefore cannot be resold for hygiene reasons.
When and How We Refund You
We will refund you within 20 days of receiving the returned goods and after inspecting them and only if they are considered to be faulty as further described advice. Refunds will be made by the method you used for payment.
See the other terms that apply to your agreement with us.