TERMS & CONDITIONS
You can find everything you need to know about us, THE 8TH LTD and our products on our website before you order. We also confirm the key information to you in writing after you order by email.
These terms were last updated in September 2024.
Who we are
We are THE 8TH LTD (trading as the “The 8th”), a company registered in England and Wales under company number 14813838 with our registered office address at 5 Brayford Square, London, England, E1 0SG.
How you may contact us
You can contact us by emailing our Customer Service Team at hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG.
How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address that you provided to us whilst placing your order.
When we refer to written
When we refer to the words “writing” or “written” in these terms, this includes both emails and letters.
Business days
When we refer to a business day or business days, we mean a day other than a Saturday, Sunday or a public holiday in England; when banks in London are open for business.
Business customers
These terms will differ for business customers and consumers, you are considered to be a business customer if you intend to use our products for the purposes of your trade, business, craft or profession.
When you buy from us you are agreeing the following terms, and you understand that these are the terms and conditions on which we supply products to you:
1. Ordering with us
When We Accept Your Order
We only accept orders, once we have checked them. We will contact you by email to confirm that we have received your order. Then, we will contact you again (normally within two business days) to confirm that we have accepted your order when we dispatch or supply the product. At this point, a contract comes into existence between you and us.
When We Cannot Accept Your Order
Sometimes, we may not be able to accept your order. This could be due to several reasons, such as:
- The product is unexpectedly out of stock;
- You are located outside the UK;
- The product did not pass our quality checks;
- There was an error in the price or description of the product; or
- The product was mispriced by us.
If we cannot accept your order, we will notify you as soon as possible and refund any sums you have paid.
Orders from Outside the UK
Currently, we can only accept orders that are delivered to UK addresses. We aim to accommodate international orders in the future.
2. Products, Pricing and Payment
When We Charge You
We will charge you at the point when you place your order. However, your order is not considered accepted until you receive a confirmation email from us confirming that your order has been accepted by us.
VAT Adjustments
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the VAT rate you pay, unless you have already paid in full before the VAT rate change takes effect.
Prices for our products
Our products will be priced in accordance with the pricing displayed on our website.
What Happens if We Got the Price Wrong
Despite our best efforts, it is always possible that some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund any sums you have paid, and require the return of any products provided to you.
Paying for our products
Our payments are processed by Shopify, including Shopify Payments for those made by credit /debit card and Apple Pay and Amazon Pay and PayPal are processed by the Shopify integrations. Shopify Payments complies with the Electronic Commerce Directive. We also accept payments by way of Klarna and accordingly, you are subject to Klarna’s terms and conditions and privacy policy. Therefore, we cannot assume any liability whatsoever for the availability and functionality of these third party services.
Vouchers and Promotions
We may from time to time, offer promotions or vouchers to you. We retain the right to revoke, amend or change any terms of promotions or vouchers at any time particularly, where we may suspect misuse. In any case, vouchers and promotions are subject to the terms that are contained on them
Product Variations
Our products may vary slightly from their pictures. While we have made every effort to display the colours of our products accurately, we cannot guarantee that your device's display accurately reflects the actual colour of the products. Therefore, the product you receive may not exactly match the images shown on our website or in our marketing materials.
3. Delivery and Delays
Responsibility for Delays
We are not responsible for delays outside our control, such as strikes, shipping issues, or manufacturing delays. If such a delay occurs, we will inform you as soon as possible and do our best to minimise the delay. If the delay is likely to be substantial, you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for but not received, minus any reasonable costs we have already incurred.
4. Consumer Returns and Refunds
Information Requirements
If you do not provide us with the necessary information for delivery, and your product needs to be redelivered, we may charge you additional fees to redeliver the product.
Your Legal Consumer Right to Change Your Mind
As you purchased your product online, if you are a consumer (this does not apply to business customers), you have a legal right to change your mind and receive a refund, including the cost of delivery to you. This right is subject to the following conditions:
Exceptions to Changing Your Mind
You cannot change your mind about:
- Products such as our earrings that cannot be returned to us for health and hygiene reasons once worn by you;
- Goods made to your specifications or clearly personalised; or
- If you are a business customer (please refer to term 6 for returns for business customers).
Deadline for Changing Your Mind
If you change your mind, you must notify us no later than 14 days after the day we deliver your product. If the goods are delivered in several instalments, the period runs from the day after the last delivery.
How to Notify Us
To let us know you want to change your mind, contact our Customer Service Team by emailing hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG. You must use our cancellation form.
Returning Products
You must return the products in their original packaging to within 14 days of notifying us that you have changed your mind. You must follow our returns procedure.
Refunding Delivery Costs
We only refund our standard delivery costs. We do not refund any extra charges for express delivery or delivery at a specific time, and we will charge you for the cost of the return of the product if you are changing your mind. If your product is faulty and you are a consumer, we will pay for the cost of returning the product to us.
Refund Reductions
We may reduce your refund if the product is used or damaged. For example, if the product is not in "as new" condition, price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, no refund may be due for a particular product, such as when earrings have been worn or when you have treated our products in breach of the Materials & Care Policy.
When and How We Refund You
We will refund you within 14 days of receiving the returned goods and after inspecting them. Refunds will be made by the method you used for payment. We do not charge a fee for refunds (aside from the return postage costs) but may reduce the refund amount if the products are returned damaged for example, when the product is earrings that are worn (which cannot be returned unless defective for health and hygiene reasons) return or when the product has been used in breach of our Materials & Care Policy.
5. Consumer Rights if There’s Something Wrong with Your Product
Reporting Issues
If you believe there is something wrong with your product, contact our Customer Service Team by email at hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG, providing photographic evidence of the issue.
Legal Rights Summary
We are legally obliged to provide you with products that are as described, fit for purpose, and of satisfactory quality. Under the Consumer Rights Act 2015, your legal rights include:
- Up to 30 days: You can get a refund if your goods are faulty.
- Up to six months: If your goods can’t be repaired or replaced, you’re entitled to a full refund.
- Up to six years: If your goods do not last a reasonable amount of time, you may be entitled to some money back.
6. Returns and Refunds for Business Customers
No Right to Change Your Mind
Under the Consumer Rights Act 2015, Business customers do not have the right to change their minds after purchasing products.
Right to Reject Faulty Goods
If you are a business customer and believe the products are not fit for purpose, not as described, or of unsatisfactory quality, you have the right to reject them and request a replacement. You must provide reasonable photographic proof of the issue to our Customer Service Team within 5 days of delivery. If a replacement is not available, we will issue a refund or partial refund instead.
Return Shipping Costs
If the goods are found to be as described and of satisfactory quality, return shipping costs and other reasonable costs may be deducted from any refund given to you.
Refund Reductions
We may reduce your refund if the product is used or damaged (to the extent that the product is not faulty when received by you). For example, if the product is not in "as new" condition, price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, no refund may be due for a particular product, such as when earrings have been worn and therefore cannot be resold for hygiene reasons.
When and How We Refund You
We will refund you within 20 days of receiving the returned goods and after inspecting them and only if they are considered to be faulty as further described advice. Refunds will be made by the method you used for payment.
How to Notify Us
To let us know you want to change your mind, contact our Customer Service Team by emailing hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG. You must use our cancellation form.
7. Changes to Products and Terms
Our Right to Make Changes
We can make changes to a product:
- To reflect changes in relevant laws and regulatory requirements.
- To make minor technical adjustments and improvements that do not affect your use of the product.
Suspension of Supply
We can suspend the supply of a product to:
- Deal with technical problems or make minor technical changes
- Update the product to reflect changes in relevant laws and regulatory requirements.
- Make changes to the product as described above.
We will contact you in advance unless the problem is urgent or an emergency. If the suspension lasts more than 30 days, you may contact our Customer Service Team to end the contract and receive a refund for products you will not receive.
8. Ending Our Contract with You
When We Can End Our Contract
We can end our contract with you for a product and claim any compensation due to us if:
- You do not provide us with the necessary information, cooperation, or access needed to provide the product.
- You do not allow us to deliver the product within a reasonable time.
- You make the order for the product using fraudulent means or for an illegal purpose.
9. We don't compensate you for all losses caused by us or our products
If you’re a consumer, we’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in these terms.
- Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.
Our responsibility for loss or damages suffered by you if you’re a business
A business loss relates to your use of a product for the purposes of your trade, business, craft or profession. To the fullest extent permissible by law, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us and accordingly, any other liability to you shall be limited to the total sums paid by you to us for the implicated order of products.
10. We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Policy.
11. User Generated terms of Use
These terms apply to your use of the feature our products on all social media platforms including but not limited to Instagram, Facebook, TikTok, Pinterest and X (formally Twitter) tagging our social media handle @the_8thjewellery or otherwise using our hashtags #Itsfromthe8th #the8th.
All posts and content tagged with The 8th’s hashtags and/or handles, or uploaded to The 8th’s platforms, including, without limitation, your name, biographical information, and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, turns, and all other information and materials shall be referred to in this policy as "User-Generated Content" (UGC)
Rights Granted to Us
By tagging The 8th or uploading content to our platforms, you grant us a royalty-free, perpetual, irrevocable (unless you notify us otherwise in accordance with these terms), transferable, worldwide licence (including the right to sub-license) to use, publish, edit, and remove UGC at our sole discretion and on any media, for any purpose, including advertising our products.
Your Warranties and Representations
You hereby warrant and represent that:
- You own all rights to the UGC.
-
You have obtained permission from any person(s) identifiable in the UGC to grant the rights specified in this policy. If the person(s) are under 18 years old, you either:
- Are the parent or legal guardian of the identified person(s), or
- Have obtained express consent from a parent or legal guardian of such person(s) for their appearance in the UGC and for you to submit the UGC to The 8th’s platforms.
- Your use of UGC, and our use of it as permitted by this policy, will not infringe any rights of any third party or breach any applicable law or regulation.
Waiver of Rights
You unconditionally and irrevocably waive (or procure the waiver from any third party where applicable) any and all moral rights and any other similar rights in connection with our use of UGC.
Data Privacy
Any personal data that we collect from UGC will be treated in accordance with our Privacy Policy and the terms of this policy.
Indemnity
You agree to indemnify and hold us, and any person acting on our behalf, harmless from any and all claims, demands, costs, liabilities, damages, and expenses (including reasonable legal fees) that we may incur in connection with our use of UGC.
Policy Amendments
We reserve the right to amend this policy at any time. Please review this policy whenever you tag or upload UGC to ensure you are aware of any changes.
Removal of UGC
If you wish to remove UGC, please contact our Customer Service team, you may get in contact with us by email at hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG.
12. You have several options for resolving disputes with us
ComplaintsOur Customer Service Team will do their best to resolve any problems you may get in contact with us by email at hello@the8thjewellery.com or by writing to us at 5 Brayford Square, London, England, E1 0SG, providing photographic evidence of the issue where applicable.
You must include your full name, your address and the nature of your complaint with reasonable supporting evidence. We will endeavour to get back to you within 10 working days of any complaint submitted to us.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
These terms are governed by the Courts of England
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
13. Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service
We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team to end the contract between you and us within 7 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.
Nobody else has any rights under this contract
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
14. The terms you accept in using our website:
You must respect our intellectual property rights when using our website
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You cannot not rely on the information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for any third party websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
The 8th - Materials & Care Policy
Our Jewellery Materials
At The 8th, we pride ourselves on using high-quality materials to create beautiful, long-lasting jewellery. Here’s a breakdown of the materials we use and how to care for them:
Vermeil Jewellery
What is Vermeil? Our vermeil jewellery is crafted with a thick layer of 18ct gold (at least 2.5 microns) plated over a base of 925 sterling silver. This plating is five times thicker than standard gold plating, making it more durable and long-lasting.
Why Choose Vermeil? Vermeil is the highest quality of gold-plated jewellery. When cared for properly, it will retain its beauty for years to come.
Sterling Silver
Our sterling silver jewellery is plated with rhodium to add an extra protective layer, enhancing durability and shine. Each piece is stamped with the 925 mark, indicating that it is made of 92.5% pure silver.
Recycled Brass
Some of our bold, statement pieces are made from recycled brass, with a thick layer of 18ct gold or rhodium plating. We use brass to create impactful designs without compromising on affordability.
These pieces are crafted with the same care and attention to detail as our vermeil and sterling silver pieces. All our jewellery is finished with an anti-tarnish coating to maintain the longevity of the plating.
How to Care for Your Jewellery
To ensure your jewellery remains in top condition, follow these simple care instructions:
- Avoid Water & Exercise: Remove your jewellery before swimming, showering, or engaging in any exercise.
- Keep Away from Chemicals: Avoid exposing your jewellery to harsh chemicals such as lotions, perfumes, aftershave, hand sanitiser, or cleaning products.
- Proper Storage: Store your jewellery separately in a soft pouch to prevent scratches. Keep it in a cool, dry place, out of direct sunlight.
- Gentle Cleaning: Clean your jewellery gently with a soft, non-abrasive cloth to maintain its shine. Regular care will help prolong its life.
- Deep Cleaning: If your jewellery needs a deeper clean, use a gentle liquid soap and warm water. Rinse thoroughly with clean water, pat dry with a clean towel, and once dry, gently buff with a polishing cloth.
By following these care tips, your jewellery from The 8th will stay beautiful and vibrant for years to come.