Once your purchase is complete we'll send you an order confirmation email.  Please check your junk mail or spam folders if you can’t find it.

Unfortunately it is not possible to change your order once it has been placed.  We aim to process your order as quickly as possible & orders that have been fulfilled cannot be cancelled. If you’ve already received a dispatch notification, we are unable to make any changes or accept cancellations.

If you would like to cancel an order that has not been fulfilled, please contact our customer care team as quickly as possible at hello@the8thjewellery.com with ‘Cancel order’ in the subject field along with your order number and we will do our best to cancel your order in time, but this may not always be possible.

Once your order is delivered you have 14 days to request a refund & return your order to us. 

For UK customers our standard delivery is 24 hours from dispatch & a signature will be required on delivery.

We aim to dispatch your orders as quickly as possible, but no longer than 5 working days

Once your order is shipped, you will receive an email notification with your tracking & shipping info

Please see our Shipping page for the most up to date information

We love our jewellery & hope you will too, so we reserve the right to require signature upon delivery to ensure it arrives safely.

Please refer to our materials & care page for information on how to look after your jewellery

Please refer to our size guide for more information

You can contact us using the contact form on our website or by emailing hello@the8thjewellery.com

We’d love to hear from you! Please contact hello@the8thjewellery.com